Order Confirmation & Shipping


We will confirm your order automatically via email. We do our best to indicate “Out of Stock” and “Lead Times” for each product, however shipment of your selection any Special Order items may take anywhere from a few days, to a few weeks, to a few months depending on the availability of the item. We will stay on contact with you via e-mail throughout the entire process.

Domestic orders have a flat rate shipping fee of $5. All orders will have the option to choose expedited shipping for an additional cost.

Our products ship via USPS with delivery confirmation or via UPS depending upon which is most cost effective. You will receive an e-mail containing your tracking number as soon as the label is printed. This information may take up to 12 hours to be available. Please note tracking information is provided directly by the mail carrier service. We attempt to assist each customer if they should have a shipping inquiry, however we encourage you to contact the assigned mail carrier directly.

All orders will be insured for their full value. Steurer & Co. will not be responsible for any items damaged or lost during transit. Any claims should be filed with the respective carrier.

Steurer & Co. is not liable for lost or stolen packages. Steurer & Co. will not be held responsible for additional shipping charges if the packages are returned to us due to customer absence, customer errors in addresses or package refusal.

We will not be held responsible for any address corrections sent to us AFTER the order has been placed. However, we will do our best to accommodate changes.

International Orders
International duty and charges are the responsibility of the purchaser. We are unable to track international orders shipped via USPS once they leave the United States. Please contact the mail carrier service directly for tracking and customs inquiries.

Are you local?
Local area pickup and/or delivery is available. If you live in or around Louisville and would like to pick up your order, please make note of this when ordering. We will refund all shipping costs once item is picked up. If the item is in stock, we can arrange for you to come pick it up. If you are ordering an item that is made to order, we will contact you when your item is ready.

Delays
Please note in addition to possible production delays listed above, possible shipping delays may occur due do mail carrier service policies. These may include weekends, public holidays, mail carrier service closures, weather delays, and the like.